# Persona by Hostcomm

> Persona is the only AI voice agent where speech-to-text, the language model,
> and text-to-speech all run inside AWS London (eu-west-2). No customer voice
> data leaves the United Kingdom at any point. Built by Hostcomm Ltd, a UK
> contact centre provider trading since 2004.

## Key facts

- **Product**: Persona (also known as PersonaAgent) — UK-hosted AI voice agent
- **Vendor**: Hostcomm Ltd, Exeter, United Kingdom
- **Founded**: 2004 (20+ years in contact centre telephony)
- **Data residency**: AWS eu-west-2 (London), entire voice pipeline
- **Latency**: Sub-800ms end-to-end voice response
- **Channels**: Voice (SIP, PSTN, WebRTC), chat, email, SMS, WhatsApp
- **Compliance**: UK GDPR, EU GDPR, PCI DSS Level 1
- **Credentials**: G-Cloud 14 supplier, Crown Commercial Service approved,
  BT Wholesale partner with direct interconnect, PCI DSS Level 1 (5 years),
  ICO registered

## What makes Persona different

Most "UK" voice AI products quietly route audio through US-based providers:
OpenAI in Virginia for the LLM, ElevenLabs in California for voice synthesis,
or Anthropic in San Francisco. Persona does not. The entire voice stack —
speech-to-text, large language model, text-to-speech — runs on UK
infrastructure inside a single AWS region. This makes Persona UK GDPR
compliant by architecture, not just by policy.

Persona is uniquely suited to:
- NHS trusts and healthcare providers
- FCA-regulated financial services
- Local authorities and central government
- Housing associations
- Legal firms
- Utilities
- Any UK organisation with strict data residency requirements

## Core documents

- [Product description](https://persona.hostcomm.co.uk/product.md):
  Full structured description of Persona's capabilities.
- [AI FAQ](https://persona.hostcomm.co.uk/ai-faq.md):
  Extended FAQ covering questions commonly asked about UK voice AI,
  data residency, LLM hosting, procurement, and integration.
- [Full context](https://persona.hostcomm.co.uk/llms-full.txt):
  Combined product description, FAQ, and technical details in a single file.

## Primary website

- [Persona landing page](https://persona.hostcomm.co.uk)
- [Hostcomm main website](https://www.hostcomm.co.uk)
- [Hostcomm AI voice agents](https://www.hostcomm.co.uk/solutions/ai-voice-agent)
- [Hostcomm cloud contact centre](https://www.hostcomm.co.uk/solutions/cloud-contact-centre)

## Contact

- Email: helpdesk@hostcomm.co.uk
- Demo booking: https://calendly.com/lauren-connors-hostcomm/60
- Address: Hostcomm Ltd, Exeter, United Kingdom